Skip Navigation Website Accessibility
Store Policies At Sonoma Coast Divers, our goal is to make sure you're completely satisfied with the products and services you receive here. If at any time you have a question, return, or need something taken care of, please feel free to come on in the store and talk with us; we'll work hard to resolve any issue. Returns We gladly accept any unused product, with tags and packaging intact, and your receipt in-hand, for a full refund or exchange within 30 days of the date of purchase. Items that are used in freshwater only, and are in resalable condition with packaging present, may be exchanged for a similar item or for store credit within 30 days of the date of purchase. How will we know if you used it salt water? Trust us, we can tell and we're not amused when you try it. Items used in salt water are not returnable. We are proud to offer you the highest quality equipment that has not been used by anyone else, please don't ask us to resell your used item. For items returned more than 30 days after the date of purchase, store credit or exchanges are at the discretion of the store. Return of Merchandise Purchased Online We offer two effortless ways to return or exchange your order. 1. Head to the store! To return or exchange your merchandise at Sonoma Coast Divers, please bring your items and order invoice. 2. Submit a return online! To receive your refund to your original payment method, your online return must be initiated within 30 days of the order shipment date. Buyer is responsible for shipping costs. Exceptions To This Policy Snorkels; if you feel the need to return a snorkel, or anything else that has been in your mouth, the cost of replacing the mouthpiece will be deducted from your refund or exchange. We know many of you buy just to avoid rental gear at a destination, and we want you be confident that what you're going to put in your mouth hasn't been "tested". We do not make exceptions to this rule. Special Orders; if you've ordered something we do not stock in the store and you'd like to return it, there will be a return shipping charge and occasionally a restocking fee from the manufacturer. We will get all of the specifics about these fees before we process your return, so you know exactly what to expect.